ELBRIDGE — Not many individuals may consider the contractors who rework their kitchens as soon as the work is accomplished, however Bill Irving and Rhonda Young’s clients nonetheless consider them after the couple installs their kitchen countertop.
“We have customers to this day that literally call us and say, ‘Can you stop over for coffee?’ or they come in and bring us coffee just to hang out,” Young stated. “We’ve got so many customers that are absolutely wonderful, and they still are very warm and welcoming and sending their friends and sending their families and so on.”
Irving, initially from Cato, and Young, who hails from Pennsylvania, now make their house in Auburn. They are life companions, however they’re additionally companions in business, having opened Limitless Surfacing Solutions at 1116 Route 5 in Elbridge and specializing in customized kitchen counter tops.
Irving stated he began doing counter tops together with his father in 1995 and had labored out of Auburn earlier than deciding to move the business elsewhere.
“We had been remodeling kitchens for awhile, but our niche is really in the countertops and that’s what we’re focusing on now,” he stated. “We’d been looking for a place where we could have a display so people could come in and actually choose. … Doing it this way gives them a lot more to look at, so we kind of wanted a showroom and shop all-inclusive.”
The format of their constructing accommodates a showroom within the entrance that shows an array of laminate and strong types and edge profiles from the 2 main manufacturers with which they work. The again incorporates assembly rooms and the store the place Irving and Young make every countertop individually.
Irving stated he and Young each fabricate and set up the counter tops in addition to the backsplashes in tile, glass or mosaic. Each countertop comes as one strong piece that avoids the angles and seams one may get from a unique firm’s countertop.
“If you have a custom style countertop going into someone’s home, we can go in and template that out and actually make it perfect as to what exactly they had, just replacing it,” Young stated. “We not only build it. We template it, we build it, we install it.”
“We try to make everything a solid piece,” Irving stated. “We go and take our exact measurements.”
Along with high quality within the course of, Irving stated there’s high quality within the product, as Limitless makes use of a unique sort of wooden that his greater density and stronger than pre-made items. Each countertop is usually a strong piece utilizing one sheet, even with ones which may have sections off the edges.
He stated Limitless options an enormous choice from the 2 huge corporations with which it really works, and he and Young deal instantly with these corporations slightly than by way of a third-party, so that permits them to maintain the worth low.
They are versatile with their hours as nicely, so if somebody can’t make it to the store throughout common business, they will meet with them even at nighttime or on a weekend. They will journey a radius of two to 2.5 hours for jobs as properly.
“We will never leave someone unhappy, and that’s the bottom line of staying successful,” Irving stated.
Since opening final month, Irving stated Limitless already obtained 4 jobs simply within the instant space each from those that simply in on the store and those that have been referred by others accustomed to his work in Auburn.
He stated the extent of visitors on Route 5 previous the constructing has been good, giving the brand new business loads of publicity. And the business is getting a plethora of constructive evaluations on its Facebook web page and different web sites.
“Elbridge has been a very warm, welcoming community to come into,” Young stated. “It truly has. I don’t think we’ve met one unpleasant person since we’ve been here.”
The operation when it comes to working with clients and constructing the counter tops is simply Irving and Young, although Irving stated they may usher in some individuals for the installations to assist with the heavy lifting.
Irving stated he discovered ow to make customized counter tops from working his father for a few years, and Young stated he then handed these expertise on to her and taught her the best way to do it.
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Each customized countertop is actually one among a sort and means as a lot to the builders because it does to the purchasers.
“It has our own niche and our own personality in each and every countertop,” Young stated. “That it makes it not only special for our customers but for us building it. It’s something that’s unique to each person.”
Irving stated they will construct and set up any form in any measurement.
“In a lot of places, especially older homes, you’re not going to be able to just buy a piece and stick it in place,” he stated. “It’s got to be sized to exactly what is there cabinet-wise.”
He added that high quality, service and worth are necessary to them, particularly once they can deliver down the worth and deliver up the standard whereas providing good service.
Once a buyer stops at Limitless and picks out the countertop he needs, Irving stated he makes an entire drawing with each specification of each piece for the undertaking. He and Young then exit to the house to take actual measurements for the countertop they’re going to make.
They use a excessive density particle board to create the shapes for each bit and then laminate it with the actual fashion and edge profile. After that, they arrange an set up date and set up the sinks and backsplash in addition to the countertop itself. Limitless additionally sells cupboard hardware if that’s wanted for the work.
As nicely as constructing and putting in counter tops for patrons, Irving stated he and Young can fabricate counter tops for contractors as properly, saving them time and cash.
The contractors can are available with their specs, and Limitless could make the piece. Then, contractors can decide it or Irving and Young can set up it. He stated there’s a new house going up in Elbridge by which they’ll do the counter tops.
“A lot of heart and soul goes into what we do,” Young stated. “I can truly say that.”
Journal Editor Jonathan Monfiletto could be reached at email@example.com or (315) 283-1615. Follow him on Twitter @WOC_Monfiletto.